Booking and payment

• A non-refundable deposit of 50% is required to secure your booking.

• Your appointment is only confirmed once the deposit is received.

• Final payment must be made on the day of your service.

• Accepted payment methods include bank transfer, or cash.

Cancellations / Rescheduling

• No-shows or late cancellations (under 48 hours) will loose their deposit.

• Rescheduling is allowed once per booking, with 48 hours notice, subject to availability.

Time Management

• Please arrive on time or 10 minutes prior to your time-slot. Delays of more than 15 minutes may impact your service or result in cancellation with no refund.

• Extra time required due to lateness may not be guaranteed.

Travelling to Locations

• 2025-2026 ATO Travel fee - 0.88c/km (The start location is from my studio)

• Travelling to location must be for a minimum of 3 people

• Please note I will attempt to arrive early - traffic permitting to set up my station.

• I kindly ask I have access to a bench and a power outlet.

Preparation

• Please arrive with clean skin, the removal of makeup will eat into your service time.

• All services included the application of lashes. If you do not require or want lashes no price will be deducted.

• Avoid lash-lifts. Lash lifts make applying false lashes tricky, you may have to go without.

• Please avoid waxing or facial exfoliation (such as dermabrasion) within one week of your appointment, as makeup may not adhere well to freshly treated skin.

• If you have sensitive skin, feel free to come to your appointment wearing your regular skincare products.

Artist Rights

• I will refuse service if a client is unwell, disrespectful, or if the environment is unsafe.

• With your permission, I may request before and after photos for social media and portfolio use.

• If your bridal party requires an additional makeup artist due to size or timing, a coordination fee may apply to cover sourcing and organising a second artist. This will be added to your invoice.

Liability

• Katie Rose MUA is not liable for any allergic reactions or sensitivities resulting from products used. Patch tests are available upon request.

• Clients will be held responsible for the cost of replacement and shipping for any products that are damaged or destroyed due to mishandling by themselves or accompanying children.

Hygiene

• All tools and products are sanitised between clients.

• Please notify me in advance of any skin conditions, allergies, or sensitivities.

• I am not liable for any reactions that may occur if I’ve not been informed.